1. Who we are
FTC Rider is the trading name of Issam Boubeker, a sole trader established in England, 21 Hendren Close, London UB6 0SQ, United Kingdom. Contact: francecab31@gmail.com.
2. Our role: booking service, not carrier
FTC Rider operates an online booking platform. We put customers in contact with independent, professionally licensed private hire drivers (VTC) and transport companies. We do not carry passengers ourselves. The journey is performed by the driver, who holds the licence, the vehicle and the insurance required by the law of the country where the journey takes place, and who is solely responsible for carrying out the transport.
3. The contracts
Two separate contracts exist: a contract between you and FTC Rider for the booking service, governed by these Terms; and a contract of carriage between you and the driver, who is the transport provider.
4. Prices and payment
The price is shown before you confirm your booking and is fixed for the journey booked. Payment is taken online at the time of booking. FTC Rider collects the payment on behalf of the transport provider. Our remuneration for the booking service is either a commission on the fare or an amount agreed with the transport provider for that particular journey; the balance is paid to the transport provider. This does not change the price you pay, which is fixed when you book.
5. Changes and cancellations
Cancellation more than 24 hours before the pick-up time: full refund. Less than 24 hours before the pick-up time: a cancellation charge may apply. If no driver can be provided, the booking is cancelled and refunded in full. To change a booking, contact us as early as possible.
6. Your obligations
Give an accurate pick-up address, contact number and flight or train number where relevant; be ready at the agreed time; and tell us in advance about luggage, child seats, pets or a wheelchair. Smoking is not allowed in the vehicles. You are responsible for any damage caused to a vehicle by you or your party.
7. Delays and events outside our control
Neither FTC Rider nor the driver is responsible for delays caused by traffic, weather, strikes, road closures or other events beyond reasonable control.
8. Liability
FTC Rider is responsible for providing the booking service with reasonable care and skill. Responsibility for the journey, the vehicle and the driver’s conduct lies with the transport provider. Nothing in these Terms excludes liability that cannot be excluded by law, including your rights as a consumer.
9. Complaints
Please write to francecab31@gmail.com. We pass complaints about a journey to the driver concerned and help you resolve them.
10. Personal data
Your data is handled under UK GDPR and, where applicable, EU GDPR, as set out in our Privacy Policy.
11. Governing law
These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident in the European Union, you keep the protection of the mandatory rules of your country of residence.
Last updated: 17 September 2026.
