Refund and Returns Policy – FTC Rider
1. Introduction This Refund and Returns Policy explains how bookings, cancellations, and refunds are handled for the private chauffeur services provided by FTC Rider. It should be read together with our Terms and Conditions.
2. Booking Confirmation
A booking is only confirmed once you receive a confirmation email or notification from FTC Rider. No service is guaranteed until this confirmation has been issued.
3. Cancellations by the Client
You may cancel a confirmed booking by contacting us. If you cancel at least 24 hours before the scheduled pick-up time, you will receive a full refund. Cancellations made less than 24 hours before the scheduled pick-up time may be subject to a cancellation fee, as indicated at the time of booking or on request.
4. No-Shows
If you do not show up at the agreed pick-up location at the scheduled time, the journey will be charged in full and no refund will be issued.
5. Cancellations or Changes by FTC Rider
In the rare event that FTC Rider needs to cancel or amend a confirmed booking, for example due to circumstances beyond our control, we will inform you as soon as possible and offer a full refund or the option to reschedule.
6. How Refunds Are Processed
Approved refunds are returned to the original payment method used at the time of booking. Processing times may vary depending on your bank or payment provider.
7. Contact Us
For any question about a booking, cancellation, or refund, please contact us at contact@ftcrider.com.
